Our shop is currently closed for pick-up, but the store remains open for delivery orders and online pre-orders for upcoming events.

Terms of Service

Introduction

Welcome to Rockwell Coffee Company. These Terms of Service (“Terms”) govern your access to and use of the website https://www.rockwellcoffee.com/ (the “Website”), any information, text, graphics, or other materials uploaded, downloaded, or appearing on the Website (collectively referred to as “Content”), and any services provided through the Website (the “Services”). Please read these Terms carefully. By accessing the Website, viewing or downloading Content, or using the Services, you agree to be bound by these Terms. If you do not agree to all of these Terms, please do not use the Website, Content, or Services.

Terms

Changes to Terms

Rockwell Coffee Company may modify these Terms at any time at our sole discretion. If we make changes to these Terms, we will provide notice through our Website or by other means to provide you the opportunity to review the changes before they become effective. Your continued use of the Website, Content, or Services after we make changes is deemed to be acceptance of those changes.

Privacy

Our Privacy Policy describes how we handle the information you provide to us when you use our Website, Content, or Services. You understand that through your use of our Website, Content, or Services, you consent to the collection and use of this information as set forth in the Privacy Policy.

Registration and Account Security

To use some parts of our Services, you may need to create an account. You are responsible for safeguarding your account, so use a strong password and limit its use to this account. We cannot and will not be liable for any loss or damage arising from your failure to comply with the above.

Purchases

If you wish to purchase any product or service made available through the Website (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

Return Policy

Please refer to our Return Policy for information about returning products or services purchased from us.

Intellectual Property

The Website, Content, and Services and their original content, features, and functionality are and will remain the exclusive property of Rockwell Coffee Company and its licensors. The Website, Content, and Services are protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Rockwell Coffee Company.

Links To Other Websites

Our Website may contain links to third-party websites or services that are not owned or controlled by Rockwell Coffee Company. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

Termination

We may terminate or suspend your account and bar access to the Website immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

Limitation of Liability

In no event shall Rockwell Coffee Company, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Website; (ii) any conduct or content of any third party on the Website; (iii) any content obtained from the Website; and ((iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Dispute Resolution

Any disputes arising out of or relating to these Terms, the Privacy Policy, the Website, Content, or Services will be resolved in accordance with laws of the state of Illinois, without regard to its conflict of law rules. Any disputes, actions, claims, or causes of action arising out of or in connection with these Terms or the Website, Content, or Services will be subject to the exclusive jurisdiction of the state and federal courts located in Decatur, Illinois.

General

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect and enforceable.

Contact Information

If you have any questions about these Terms, please contact Rockwell Coffee Company at info@rockwellcoffee.com.These Terms of Service are effective as of July 1, 2023.

Thank you for choosing Rockwell Coffee Company. Enjoy your cup of inspiration!

Return Policy

At Rockwell Coffee Company, we strive to provide our customers with the highest quality products and best possible customer experience.

Please note, however, that due to the nature of our products, all sales are final. We are unable to accept returns or exchanges on any consumable purchases.

We encourage you to carefully consider your selections before finalizing your purchase.

If you receive an incorrect or damaged product, please contact our customer service team immediately. We will do our best to address your concerns and provide a suitable solution.

Please understand that this policy is in place to ensure the freshness, quality, and integrity of our products which are often customized and made to order.

We appreciate your understanding and look forward to serving you the finest coffee. Thank you for your business.

Rockwell Coffee Company reserves the right to modify this return policy at any time. Changes will be published on our website and become effective immediately.